CAREERS

FXCubic is a leading software provider for the global FX/CFD market with a global client base of some of the industry's best brokerages. We are in the pleasant position of announcing the opportunity to join our team as an FX/CFD Trading Software Technical Support Engineer, to support customers who use our niche software solutions.

Our Support Centre offers 24/5 support to our clients.

Responsibilities:

Key responsibilities will include answering incoming calls, emails and instant messages from customers and resolving technical support issues in line with our customer service level agreement.

• Log and respond to incoming queries
• Maintain an excellent understanding of company's products and new releases
• Work towards defined/undefined solutions and manage fixes accordingly
• Ensure customer satisfaction at all times, maintain good relationships with our business partners
• Provide updates to customers where fixes cannot be achieved immediately
• Communicate with other parts of the business to ensure full resolution for a problem is found
• Update support documentation and knowledge systems
• When needed, remotely access client accounts for troubleshooting

Skills and Background Required:

• Fluency in English
• General good knowledge or background on computer systems
• Basic understanding of the FX/CFD market and how online trading works
• Ability to quickly understand and adapt to custom software
• Testing latest releases and new features of our custom software
• Excellent communication skills and the ability to control high-stress situations
• Efficient and calm when tackling problems
• Able to study and understand FX procedures, software front end and back office
• Able to cope with multitasking
• Engineering or software development background is preferred but not required.

Workplace & Remuneration:

• Office environment or work from home

If you think you're a good fit for this role and our company, we look forward to receiving your CV. Should you not hear back from us within 5 to 10 working days, please consider that your application was not successful for this role. You can learn more about our company from www.fxcubic.com.