CAREERS

FX Cubic is a leading software provider for the global FX/CFD market, with a global client base of some of the industry’s best brokerages. We are in the pleasant position of announcing the opportunity to join our team in London/Limassol as an FX/CFD Trading Software Senior Customer Support Executive, to support customers who use our niche software solutions.

Our Support Centre offers 24/5 support to our clients.

Responsibilities:

Key responsibilities will include answering incoming calls, emails and instant messages from customers and resolving technical support issues in line with our customer service level agreement.

• Log and respond to incoming queries
• Work towards defined/undefined solutions and manage fixes accordingly
• Ensure customer satisfaction at all times, maintain good relationships with partners
• Provide updates to customers where fixes cannot be achieved immediately
• Escalate issues to the correct department
• Communicate with other parts of the business to ensure full resolution is found
• Update support documentation and knowledge systems
• Maintain understanding of company’s products and new releases
• When needed, remotely access client accounts for troubleshooting

Skills and Background Required:

• Fluency in English
• Excellent communication skills and ability to control high stress situations
• Efficient and calm when tackling problems
• General good knowledge of computer systems
• Ability to quickly understand and adapt to custom software
• Should be able to resolve problems without supervision
• Previous experience within a software support role is an advantage
• Understanding of the FX/CFD market and how online trading works
• Able to study and understand complex FX procedures and software front end and back office
• Able to cope with multitasking

Workplace & Remuneration:

• Office environment or work from home
• Competitive remuneration package
• Salary depending on experience and skills

If you think you’re a good fit for this role and our company, we look forward to receiving your CV and cover letter. Should you not hear back from us within 5 working days, please consider that your application was not successful for this role.